Conditions of Sale
Please scroll through this screen to read our Conditions of Sale and print a copy for future reference.
General
Our terms and conditions comply with current legislation and are designed to ensure that our customers can buy easily and with confidence.
These Conditions of Sale are for business customers only. Active Solutions only supply business customers and by placing an order you are confirming you are a business customer.
We do business only under these Conditions of Sale.
Goods are subject to availability and may vary from those advertised.
You must decide before ordering if the goods are suitable for your needs.
Please note that we reserve the right to cancel or refuse orders for items shown on our website with an incorrect price or with any other incorrect information.
These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. It is only when we have dispatched the goods to you that we have a binding contract and it is only at that point the items will be charged to your debit/credit card. We have the right to refuse at our discretion to supply any goods ordered by you
Typographical Errors
In the event that a product is listed at an incorrect price due to a typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed.
Product Images / Specifications
Whilst we endeavour to ensure all images and specifications are correct at the time of publication, they do vary. As such we can accept no responsibility for incorrect images/information. If however you spot a mistake with an image or with a products specification please let us know.
Active Solutions makes every effort to supply the goods as advertised but reserves the right to supply the goods subject to minor variations in actual dimensions, specifications and, in the case of bulk items, quantities, without prior notice. If Active Solutions cannot supply the goods ordered by the Customer, Active Solutions reserves the right to offer goods of equal or superior quality at no extra cost. In such a case, if the Customer does not wish to accept the alternative goods offered, he or she may cancel the order and require the refund of any money paid to Active Solutions in respect of that order. This shall be the sole remedy of the Customer in these circumstances.
Due to the current manufacturing methods of active matrix display panels, a small percentage of sub-pixel anomalies (i.e. a pixel stuck on or off) are accepted by the industry as unavoidable. Accordingly, because the manufacturing yield of perfect active matrix panels is low, displays may have some sub-pixels that are either always on or off. The cost of accepting only theoretically perfect displays would almost double the price of a portable computer using an LCD screen. Please be aware of this before purchasing a TFT screen. Active Solutions has to adhere to the manufacturer's guidelines stipulating that a given number of pixel failures are deemed acceptable before the TFT screen is accepted for replacement on grounds of fault.
Prices and Payment
Our advertised prices do not include VAT and delivery. The price of the goods may be changed from the one advertised. Please confirm the price before you order..
Returns
We will accept returns of faulty goods within 14 days of delivery. You will need to obtain an RMA (Returned Merchandise Authorisation) from our Customer Services Department. Goods must be returned in their original packaging. If you return goods due to a fault please ensure that you have backed up your data. We will not be responsible for any data that is lost.
Guarantee and Liability
All our goods are sold to you with the benefit of the manufacturers warranty. We do not accept liability for claims concerning the goods as to their quality, fitness for purpose or otherwise, except for death or personal injury caused by our negligence. Nor do we accept any liability for indirect or consequential losses or loss of profits. We exclude any warranties in respect of the goods express or implied by statute, common law or of any other kind. These terms and conditions apply to all transactions on this web site. The placing of an order indicates your acceptance of these terms and conditions. Please read them carefully.
Description of Goods/Warranty and Liability
Although we warrant that the goods will, at the time of delivery, correspond to the description given by us all products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the goods. Full details are available from the original manufacturer’s brochures & websites. Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or conditions of the goods whether implied by Statute, Common Law or otherwise are excluded and the Customer warrants that the Customer is satisfied as to the Suitability of the Goods for the Customer's purpose Goods are not sold on a trial basis. If you buy goods which have no published technical specifications, it is your responsibility to establish the suitability of the goods for your intended purpose.
Payment Method
This is a UK site only. Orders will only be accepted from UK businesses for UK delivery, paid for with UK credit cards only. On the order you must provide us with your exact address and telephone number that your credit card issuer has on file for you. Your order will only be processed once authorisation of your credit card has been properly received.
Availability of Goods
All products are subject to availability and may be withdrawn at any time. However it is our policy to contact you if a product is out of stock and if you do not wish to proceed with the order or for any reason we cannot supply the product we will arrange for the order to be cancelled. We offer an extended range of products which are obtained directly from our suppliers. These products are subject to suppliers’ stock availability and delivery dates made by the suppliers’ own delivery services.
Delivery
Delivery is deemed to take place when the goods are delivered to the Customer's nominated address, whereupon the risks of loss, breakage and all damage and all other risks shall pass to the Customer. Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the Customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. Unless otherwise agreed we may deliver by instalments. Should the Customer request for the delivery to be by instalments a further agreed carriage charge will be applicable. Failure by the Customer to pay for any instalment or delivery when due shall entitle us to withhold further deliveries and the Customer shall be liable for any costs incurred by the Supplier relating to such Goods which the Supplier is then entitled to withhold. Delivery of the Goods shall be made to the Customer's address and the Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
Time Limitations for Notification of claims
Damaged in Transit
As internal damage cannot always be identified on delivery, the Customer must sign the drivers manifest as “unchecked”. Should any damage be identified on opening the package, Active Solutions must be advised within 48 hours of the exact damage. It is imperative that the Customer does not dispose of any of the packaging, as this will be required to affect a claim against the carrier. The claim will be handled by Active Solutions, and an arrangement will be made to collect the damaged goods and replacements will be sent. We cannot accept any claims for damage if the above time scales are not followed.
Shortages
It is the Customers responsibility to sign for the correct number of packages that are delivered, the Customer is required to check that the number of packages delivered equal the number of packages on the delivery drivers manifest/consignment note. Any shortages must be noted on the drivers manifest and it is the Customers responsibility to thereafter notify us within 48 hours of delivery. Should the Customer be missing an item but has signed for the correct number of packages. The Customer must notify us within 48 hours of delivery. The matter will be investigated and the Customer will be informed of the decision.
Incorrect Goods
It is the Customers responsibility to notify us of any incorrect goods supplied within 48 hours of delivery. If the items are not as ordered, the Customer must not open the manufacturers packaging or use the item. The Customer will also be required to provide further information on what was received i.e we may require the manufacturers part codes and a full description of what has been received. Should there be any extenuating circumstances that has prohibited the the Customer to remain within the specified time frame, resolution will be by mutual decision.
Non-Deliveries
We will not accept liability for goods lost in transit unless we are notified within 5 days from the expected delivery date. This will be the date advised on the Customers automated despatch note which is emailed to the Customer once the items have left our warehouse. We shall accept no liability for shortages, non-deliveries, incorrect goods and goods damaged on delivery outside the reported timescales. Except when extenuating circumstances have prevented notification within the reported timescale. The extenuating circumstances must be by mutual agreement.
Cancellation of Orders
The Customer cannot return items that are not under the cover of a Returns Number (RA). The RA request must be completed online . Only once the RA has been authorised, do we accept that the item(s) may be returned. The RA number must be clearly marked on the outer packaging only and not on the manufacturer packaging. Any item returned not under the cover of an RA number will be rejected and returned to you. We do not refund carriage charges applied to the initial order and neither do we pay for the cost of returning the items to us. Only complete products will be accepted. Therefore ensure that all additional enclosures, such as manuals, free software, cables etc are all returned. Adequate packaging must be used to return the goods. Adequate packaging constitutes that the item is wrapped securely and then placed inside a box in order for the item to return to us with no internal or external damage. Items that are not securely wrapped and received, will be returned in the same manner. We reserve the right to reject and item(s) that do not meet the criteria laid out above.
Faulty Goods
If you think that the product you have purchased is faulty or incompatible with your computer system we may refer you to the manufacturer, due to their extensive knowledge of their product. If the manufacturer agrees that the product is faulty, in most cases they will be able to authorise a replacement/repair of the product direct to you. This does not affect your statutory rights. Opened software shall not be accepted for credit or exchange. If any discs are found to be faulty you may be asked to contact the manufacturer directly.
Dead on Arrival (DOA)
If the product fails within the manufacturer’s DOA period, a replacement product will be offered to you
Refunds
If for any reason you are issued with a refund, please note the following:
All refunds will be issued to the same payment method as on the original order.
When a refund is processed, you will receive an email notification.
A refund will usually reach your credit card account within 4 working days after it being processed, please allow up to 10 working days for it to be credited. We do however reserve the right to refund you within 30 days of the return.
Goods returned within the manufacturer’s DOA period, will be refunded in full including the original carriage charge. If the goods are found not to be faulty or they have been damaged by miss-use, they will be returned to you and no refund will be issued.
The relevant manufacturer will process all offers of “Money Back” guarantees and you should contact them directly to arrange return and refund.
Liability
Except as may be implied by law and except in the case of death or personal injury where the Customer is dealing as a consumer, in the event of any breach of these Terms and Conditions by us the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential damages
Force Majeure
We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.
No Waiver
Our failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.
Severability
In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
These Terms and Condition shall be construed in accordance with English Law.
Company Details
Active Solutions Ltd.
2 Sentinel Court
Shadsworth Gateway
Haslingden Road
Blackburn
BB1 2PX
Tel 0870 112 0887
E-mail: sales@asolution.co.uk
All trademarks acknowledged.